Get back up and running
At Powell, we understand that making the decision of who to call to repair your system can be stressful. Powell’s customer service personnel are ready to take your call and dispatch a technician as soon as possible. Our service team is here to provide all of your repair and replacement options. Whether you’re trying to get one more season out of a system or looking into a new, energy-efficient system, we are here for all questions regarding your indoor comfort.
- Our service vans are stocked with many common parts to get your system back up and running quickly.
- We have a direct line of communication with all manufacturers (to get any factory parts quickly).
- There is always a technician available (24 hours a day, 7 days a week, 365 days a year!)
- If you call after our office staff has left the building, our live answering service will forward your information to our emergency service technician.
What I feel best is being treated like a person…not just an open wallet. I’ve been treated with respect by your office and field techs.
I have been a loyal Powell customer for over 9 years. Every person I have come in contact with has been super. Jeremy, our tech, is top notch!
I like that Powell doesn’t charge a different rate for after hours. I really liked talking with Wes, he answered all my questions.
Troy was professional and friendly. He explained everything he did and what was needed and why. Your personnel are excellent!
I love the quick responses to my service calls. All your technicians are equally great! We’ve never been disappointed in your 14+ years of service.
Powell is honest and professional. Your technicians listen to my concerns and then formulate a plan to correct the issues.
Powell does everything they tell you they’re going to do and always does it exceptionally well!
A firm belief in on-going training
Because we firmly believe in the importance of ongoing training, we keep our technicians up to date with all techniques and information sent down from individual manufacturer to ensure that our technicians are experts in all makes and models of heating and air conditioning equipment. One of the most important results of this ongoing training is that it allows our technicians to give our customers options to meet their needs and budgets.