Privacy Policy

Effective Date: 5/4/2025
Last Updated: 5/4/2025
Powell Heating & Air Conditioning (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website powellac.com, use our services, or interact with us.

Information We Collect

Personal Information You Provide

  • Contact Information: Name, address, phone number, email address
  • Service Information: Property details, service requests, appointment scheduling preferences
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Communication Records: Records of calls, emails, text messages, and other communications with us

Information Collected Automatically

  • Website Usage: IP address, browser type, device information, pages visited, time spent on pages
  • Location Data: General location information to provide local services and compliance with local regulations
  • Cookies and Tracking: We use cookies and similar technologies to enhance your website experience

Information from Third Parties

  • ServiceTitan Integration: We use ServiceTitan as our customer relationship management and field service management platform. Information may be shared with and processed by ServiceTitan to provide our services
  • Background Checks: For technician verification and safety purposes
  • Marketing Partners: Information from advertising and marketing platforms

How We Use Your Information

We use your information to:

  • Provide Services: Schedule appointments, dispatch technicians, perform HVAC services
  • Customer Support: Respond to inquiries, resolve service issues, provide technical support
  • Business Operations: Manage our business, process payments, maintain records
  • Communication: Send service updates, appointment reminders, promotional offers (with consent)
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes
  • Safety and Security: Ensure the safety of our customers, employees, and property

Information Sharing and Disclosure

Service Providers and Business Partners

  • ServiceTitan: We share customer information with ServiceTitan to manage scheduling, dispatching, customer records, and business analytics
  • Payment Processors: Credit card and payment information is processed by secure third-party payment services
  • Background Check Services: For employee screening purposes
  • Marketing Services: Email marketing platforms, advertising networks (with appropriate consent)

Legal Requirements

We may disclose your information when required by law, court order, or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Ensure safety and security
  • Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

ServiceTitan Integration

We use ServiceTitan as our primary customer management system. ServiceTitan may collect and process:

  • Customer contact and service information
  • Appointment and scheduling data
  • Service history and notes
  • Payment and billing information
  • Communication records

ServiceTitan maintains its own privacy practices, which you can review at ServiceTitan’s Privacy Policy.

Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure disposal of obsolete information

However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and business requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us using the information below.

Marketing Communications

We may send you promotional emails, text messages, or direct mail about our services. You can:

  • Unsubscribe from emails by clicking the unsubscribe link
  • Reply “STOP” to opt out of text messages
  • Contact us directly to remove your information from our marketing lists

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Ensure website security and functionality

You can control cookies through your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting updates on our website
  • Sending email notifications (for significant changes)
  • Other appropriate communication methods

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Powell AC

Email: info@powellac.com
Phone: (904) 794-2665
Address: 2610 Dobbs Rd, St. Augustine, FL 32086